Frequently Asked Questions
Subscription Box
What can I expect to see in my box?
The contents of each Just Add Water Subscription box are a surprise but do follow a different theme each month. Each box will contain at least six bath and shower items and extra surprise items for the full bathing experience.
As part of the experience, we include a fun product walkthrough page every month inside your box so that you can learn about the items in your box.
All the products will be natural and handmade in the UK.
How much does it cost?
Our monthly subscription is £19.95 per month and we also offer pre-paid packages which have additional savings.
Pre – Paid Plans
- 3 Months £56.85 (£18.95 p/m)
- 6 Months £107.76 (£17.95 p/m)
- 12 Months £203.52 (£16.95 p/m)
Delivery is included in the price of your subscription and we currently only ship within the UK. These costs may be reviewed at any time.
Do you offer any promotion codes?
Yes, we quite often have promotion codes running across all out social media platforms and via our newsletter, so make sure you follow us or add your name to mailing list to stay connected.
Please note that any promotion code which entitles you to a free box is strictly 1 free box per customer.
How do I buy just one box?
If you only want one box, you can always subscribe and cancel your subscription right after, this way you’ll be charged for the first month, get your box, and won’t be billed the following month.
Or you can head over to our online store where we have a large variety of gift boxes to choose from.
Do you have any past boxes I can buy?
<h5 class="font_5">Not right now, but we will soon!</h5>
When is the ‘cut-off’ date to subscribe?
<h5 class="font_5">If you sign up ON OR BEFORE the 15th, you will get your first box that month.</h5> <h5 class="font_5">If you sign up ON OR AFTER the 15th, your first box will be shipped the following month.</h5> <h5 class="font_5">Can’t remember when you signed up? You can find out via Manage My Account</h5>
Initial Payment and Renewals
<h5 class="font_5">When you subscribe to Just Add Water, your first payment will be taken immediately. </h5> <h5 class="font_5"> </h5> <h5 class="font_5">The date of your next payment will be in the 1st of the following month and after your first delivery.</h5>
Do I need to renew my subscription every month?
<h5 class="font_5">No! You will be automatically rebilled on the 1st of every month, until notified further.</h5>
When are the Boxes Shipped?
<h5 style="text-align:justify" class="font_5">Just Add Water sends boxes to subscribers on the 20th of each Month. The exact dates of dispatch will vary and may be later than anticipated due to unforeseen circumstances or delays.</h5> <h5 style="text-align:justify" class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">Once dispatched, we can provide tracking information and so you are able to track your delivery.</h5> <h5 style="text-align:justify" class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">Should your parcel arrive damaged or not arrive at all, we will endeavour to send a replacement; Should we no longer have sufficient stock to do this, we will seek to replace with a similar product of equal or higher value or offer a full or partial refund depending on the extent of damage or loss.</h5> <h5 style="text-align:justify" class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">Delivery is included in the price of your subscription and we currently only ship within the UK. These costs may be reviewed at any time.</h5>
General Terms of Service for Just Add Water Subscriptions
By purchasing a monthly subscription box, you acknowledge that your subscription consists of an initial charge followed by recurring charges, as agreed to by you during the checkout process, for an indefinite amount of time, until deactivated by you or by Just Add Water.
By entering into this agreement, you acknowledge that you will be responsible for all charges for the entire commitment period. You accept responsibility for all recurring charges prior to deactivation.
You are responsible for the accuracy of all the information you provide that is necessary for us to process your order and/or ship your order to the correct location. Therefore, if an order is returned to us for an incomplete address, an inaccurate address, or because of unsuccessful delivery attempts, no refund will be processed.
We will make appropriate attempts to contact you in order to update your address, but there will be an additional £10.00 shipping charge to reship your current order and to cover the inbound shipping from the incorrect address provided. Customers who cannot be reached for updates will have their subscriptions cancelled with no refund provided.
If an order arrives damaged, please contact us and provide pictures. This is, of course, not your fault, and we will gladly reship your current order, if possible, or refund it — whichever you prefer. All damage claims must be made within one week of delivery.
Can I give a subscription as a gift?
<h5 class="font_5">YES of course you can – in fact we encourage you too!!</h5> <h5 class="font_5"> </h5> <h5 class="font_5">You can even write a personalised note to your recipient that we will include in their first box.</h5>
First Box
<h5 style="text-align:justify" class="font_5">To guarantee that you receive our next box when you subscribe, you need to purchase your subscription by the 15th of the month.</h5> <h5 style="text-align:justify" class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">We endeavour to have further boxes available for purchase as a single box in our shop or to offer to new subscribers. As these boxes sell out very quickly, we make no guarantee that they will be available in our shop or if you subscribe after the date above.</h5>
What happens if my card is declined?
<h5 style="text-align:justify" class="font_5">If your card is declined for one reason or another, you’ll have 24 hours to sort it out. Failed payments will be retried the next day. You can always reach out to us if you feel there’s an error or some mistake.</h5>
Cancellation
<h5 style="text-align:justify" class="font_5">You need to cancel 5 working days before a payment is due, otherwise you will continue to be charged for your next box.</h5> <h5 style="text-align:justify" class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">In most circumstances we would be able to offer a refund for this renewal, as long as we receive the request before your next box is dispatched. We cannot guarantee this, however, so recommend adhering to the deadlines above. </h5> <h5 class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">If you want to cancel before receiving your first box, you can do so within 14 days of purchase, or before the end of the month before a box is sent out (whichever is the later date), if your box has not yet been dispatched. </h5> <h5 class="font_5"> </h5> <h5 class="font_5">Please note that if you subscribe and then cancel immediately, we will assume that you still wish to receive a box.</h5> <h5 class="font_5"> </h5> <h5 class="font_5">If you would like a refund, then we will be happy to process this for you but you will need to email your request to us at hello@justwtr.co.uk </h5> <h5 class="font_5"> </h5> <h5 class="font_5">You are welcome to cancel your subscription to Just Add Water at any time by logging into My Account.</h5>
Returns and Refunds
<h5 style="text-align:justify" class="font_5">In addition to the refunds outlined above, we are also able to offer a return and refund once you have received a subscription box, as follows:</h5> <h5 style="text-align:justify" class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">If you do not like your Just Add Water box, you can return this to us as long as all individual products are unopened and unused and suitable for resale. We are unable to offer returns and refunds on individual items included within our boxes.</h5> <h5 style="text-align:justify" class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">Please email us at hello@justwtr.co.uk if you would like to do this. You will be responsible for the costs of return postage and will need to purchase proof of postage when arranging this. </h5> <h5 style="text-align:justify" class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">We will process a refund for you within 2 working days of receipt of the returned box, as long as the contents arrive in their original condition.</h5> <h5 style="text-align:justify" class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">Please note that refunds may take a few days to arrive in your PayPal or bank account. </h5> <h5 style="text-align:justify" class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">Should you wish to receive a refund or replacement for an item that is damaged, please email us at hello@justwtr.co.uk so we can endeavour to rectify this for you.</h5>
Account Management
<h5 class="font_5">To change details such as delivery address or billing information, you can manage your account via this link.</h5>
Can I postpone my boxes if I'm away?
<h5 style="text-align:justify" class="font_5">If we’ve already started preparing your next box, it won’t be possible for you suspend that delivery.</h5> <h5 style="text-align:justify" class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">Amendments to orders can only be made before the 15th of the month.</h5> <h5 style="text-align:justify" class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">However, you can postpone the following box. If you're going away for a bit longer, you can always book a holiday on your account and we'll make sure your recurring deliveries are stopped while you're away.</h5>
I would like a box to review for my website. How can i get one?
<h5 style="text-align:justify" class="font_5">You can apply for a review box here. We'll review your site/channel to see if you qualify for a free review box and send it over. If you don't qualify for a free box, we might give you a large discount to purchase a box instead.</h5> <h5 style="text-align:justify" class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">We only send out a couple of boxes a month, so you might have to wait a while. Fill the form out completely and honestly for your best chances.</h5>
How do I get my product in box?
<h5 class="font_5">Please email partners@justwtr.co.uk with your product and contact details and we will be in touch.</h5>
General Questions
Is my box recyclable?
<h5 class="font_5">Yes! And we really encourage you to recycle it.</h5>
What payment methods do you accept?
<h5 class="font_5">We currently accept all major debit and credit cards including paypal.</h5>
Shipping & Delivery
My box was shipped to the wrong address, what do I do?
<h5 style="text-align:justify" class="font_5">Email us at help@justwtr.co.uk to let us know. Once the box is returned back to us, we will contact you and ask if we should ship it you at the correct address.</h5> <h5 style="text-align:justify" class="font_5"> </h5> <h5 style="text-align:justify" class="font_5">If the box was sent to the wrong address through some fault of ours or the carrier, we will resend it to you at no charge. Otherwise, we charge a £10.00 reshipping fee.</h5>
Some of my items were damaged or missing, what should I do?
<h5 class="font_5">If this does happen to you, please take a picture of your box and email us at help@justwtr.co.uk and let us know what happened.</h5> <h5 class="font_5"> </h5> <h5 class="font_5">In most cases, we will resend you the damaged or missing item.</h5>
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