Frequently Asked Questions
About Us
Welcome to Just Add Water Box Ltd.
We work very hard here at justaddwater.uk to give you the best quality gifts & the friendliest service. Our mission is to become your first choice for personalised gifts.
We pride ourselves on our policy of no hidden costs. Unlike many of our competitors the price you see is the price you pay. Unless otherwise stated all our prices include the following:
- VAT included
- Free delivery on all orders
- The nicest customer service team you can ever wish to chat to!
Feel free have a browse 24 hours a day, 7 days a week. Our website has a huge range of bath and body gifts, where all you have to do is Just Add Water.
Why Shop With Us
Unique Designs
We create our personalised gift boxes with you in mind. Important occasions such as Birthdays, Weddings and Christening's deserve gifts that are extra special, so we are here to help find the perfect personalised gift for them. We have many options to choose from, but if you can't quite find what you are looking for, you can contact the team, who will be happy to arrange creation of a design especially for you.*
*Additional charges may apply.
Shop With Confidence
You can be rest assured that making a purchase from Just Add Water, your transaction will be both private and protected. We use the leading payment service providers, to securely process all online and offline transactions. So can shop with piece of mind that you are protected against fraud.
We accept payments from major debit and credit cards and Paypal.
Free Delivery On All Orders
We offer FREE UK mainland delivery on all orders and they will be delivered via the Royal Mail 48hour Track and Trace service, which aims to arrive within 2 working days after dispatch.
If you require your gift for a specific date, please contact us to upgrade your order to Fast Track delivery service with DPD for an additional small charge.
If you choose to have your gift delivered by DPD courier you will receive a 1-hour delivery notification via SMS and email, so you don't have to wait in all day!
Contact Us
If you have any questions please contact us.
Just Add Water Box Ltd
0330 133 1703
hello@justaddwater.uk
Our Products
About Our Products
Please note Just Add Water Box Ltd. does not make / manufacture the products featured in our gift boxes.
All of our products are sourced from smaller companies and “one woman bands”, although we do use wholesalers, we much prefer to utilise smaller businesses and gradually we are building up a fantastic range of hand made products from these which are unique and not available on the high street.
Allergen Patch Test
We use a variety of suppliers – some may or may not use ingredients that you may have an allergy or sensitivity to. If you are in any doubt, please ask before ordering.
Skin patch test is recommended before use. if irritation occurs please discontinue use.
Are our products natural and organic?
A lot of our suppliers use nut oils for bath bombs, and also many may contain milk products.
Even if a particular item does not list nut or milk / dairy products in its ingredients, please be aware that there is a risk of cross contamination as most suppliers (there is the odd exception) use the same work area to produce all of their products and this is something those with severe allergies need to be aware of.
Are our products suitable for sensitive skin or skin conditions?
Although our products are manufactured using only the gentlest and best quality ingredients we can source, if you have sensitive skin a patch test is always advised if possible. If not practical to do a patch test, if you have an adverse reaction then discontinue use immediately.
Are our products tested on animals?
No, our products are not tested on animals and neither are any of the ingredients. It has been illegal to sell products within the EU that have been tested on animals since 2013.
Are our products vegan friendly?
Some of our products are vegan friendly such as our bath bombs and salts. You can download a comprehensive list of ingredients that are not vegan friendly from www.peta.org
Is your packaging recyclable?
We use new and recycled packaging for sending your orders. The packaging inside the boxes are all recycled, as we do not want to generate more litter, than necessary.
The jars are 100% pet plastic and are therefore fully recyclable, so your conscience will be as clean as your skin.
Candle Safety
To prevent fire and serious injury:
Before Lighting
- Always trim wick to 1/4 inch before lighting.
- Dispose of wick trimmings and matches to keep debris out of wax pool.
- Avoid drafts.
- Set candle on heat-resistant surface.
While lit
- Always remain within line of sight of burning candles.
- Extinguish candles before leaving room.
- Never burn for longer than 4-hour intervals.
- Never burn candles on or near anything that can catch fire.
- Keep away from children and pets, as they can accidentally tip candle over.
After use
- Do not extinguish with water.
- Always allow wax to harden before relighting, touching, or moving.
Your Order
Can an item be reserved?
If we are out of stock of any items, you can add it to your wish list and as soon as its back in stock you will be notified.
You can also contact our customer service team at hello@justaddwater.uk for further information on when we might have the item back in stock.
Something from my order is missing
Don’t panic! It’s possible that it will be coming separately.
Due to high volume, we are currently sending packages from separate distribution centres so your orders may arrive across multiple shipments. If the missing item is not listed on your invoice, it is likely coming in another package.
If your item is truly missing or you receive a wrong item, please contact us.
I have received the wrong item
We're so sorry! If your order arrives with a wrong item, please contact us so we can make it right.
Where is my order confirmation email?
Order confirmation emails are typically sent within a few minutes of placing your order but can take up to an hour - be sure to check your spam folder!
If you didn't receive your order or shipment confirmation email, please contact us and we can confirm the email address associated with your account. We often find that incorrectly typed email addresses are often cause of missing emails.
Additionally, when using PayPal, please check to make sure an alternate email address is not associated with your PayPal account, as your order confirmation email may have been sent there.
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Do you send out invoices with parcels?
Nope! We don’t include anything to do with prices in the delivery, just a delivery note listing the items inside the box! If you need an invoice, let us know.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
To make changes to your order, please contact our customer service team at hello@justaddwater.uk with your existing order number and we will be able to look into this for you.
Can I add to an order already placed?
If you have placed an order online but would like to add additional items, this might be possible providing your order hasn’t already been processed for dispatch.
Please contact our customer service team at hello@justaddwater.uk with your existing order number and we will be able to look into this for you. If your order has not yet been processed, and the additional item(s) is in stock we can take payment for this and add it to your order.
If your order has already been processed ready for dispatch, we would need to ask you to place a separate order.
Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card. We additionally offer support for PayPal, and you can also pay instalments using ClearPlay. You can choose these payment methods at checkout.
Which currency will I be charged in?
We currently only charge in GBP. If your credit or debit card use another currency, then your bank will apply the corresponding conversation rate of the currency you choose.
Saved Payment Option
For faster, easier shopping, your credit card information can be conveniently and securely saved in your Justaddwater.uk registered account.
For added security, your billing address must exactly match the address on file at your credit card company. If not, your order shipment may be delayed.
For more information, please see our
Privacy Policy.
What happens if my card is declined?
If your card is declined for one reason or another, you’ll have 24 hours to sort it out. Failed payments will be retried the next day. You can always reach out to us if you feel there’s an error or some mistake.
Do you offer a payment plan?
We do offer a payment plan, thanks to our partner ClearPlay. You will be able to choose that payment option on checkout.
Delivery
How can I track my package?
Once your order is shipped, we will send you an email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Where do you ship?
We currently only ship to the United Kingdom
When will my order ship?
In-stock merchandise shipped using our Standard Delivery option typically ships within 1-3 business days while still being delivered within the quoted time frame from the day you placed your order.
Processing times may be longer during high volume periods, but your order should still arrive within 5-7 days.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
What happens if my parcel hasn’t been delivered but it has been dispatched?
Lost or missing parcels need to be notified to us within 7 days of dispatch in order for us to investigate and claim on your behalf.
How long does it take to ship my order?
Please see our COVID-19 FREQUENTLY ASKED QUESTIONS
My box was shipped to the wrong address, what do I do?
Email us at hello@justaddwater.uk to let us know.
Once the box is returned to us, we will contact you and ask if we should ship it you at the correct address.
If the box was sent to the wrong address through some fault of ours or the carrier, we will resend it to you at no charge. Otherwise, we charge a
£10.00 repacking & reshipping fee.
Cancellation & Returns
Thank you for your purchase.
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, we're here to help. Please see below for more information on our return policy.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds Policy
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies
EXCEPTIONS: Personalised items cannot be returned or exchanged
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement or exchange will be issued within 14 days of our team accepting your return.
Faulty Goods Policy
If the goods are faulty, incorrect, or damaged on delivery, we will meet the cost of return if we ask you to return them. We will ask you to email photographs in the first instance.
We shall not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
Can I return my personalised item(s)?
Unfortunately, we do not accept returns for personalised items. But we may be able to help in another way! Please contact us.
Can I Exchange An Item?
We do accept exchanges and they follow the same conditions as returns.
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Can I Cancel An Order?
If after placing an order you would like to cancel all, or part of it, please contact us at hello@justaddwater.uk. Providing your order hasn’t been processed for dispatch, we will do everything possible to cancel and refund your order.
If your order has already been dispatched, you can send the goods back to us at your expense. Please ensure the goods are securely packaged and the order number, and reason for return is included.
A refund of the value of the goods will be processed within 5 days of receipt however it can take 1-5 working days for refunds to appear in your account.
Right To Cancel
You have the right to cancel your contract with us and receive a full refund within 14 calendar days from the day after the date you received your order, if you are an online, mail or telephone order customer.
If the goods are delivered in several instalments, then it will be 14 calendar days from receipt of the last instalment. To exercise your right to cancel the contract you must request a refund in writing within 14 calendar days of receipt of the items. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our standard delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you.
If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, in the original packaging and
in the same condition that you received it. Your item needs to have the receipt or proof of purchase.
Returns & Cancellations
How do I make a return of an online purchase?
Please view our Returns Policy. Once received, we will work quickly to process your return and send you a confirmation email.
Useful information
Personalised items cannot be refunded unless we have made an error, or the item is faulty.
Ordinary non-personalised items can be returned within 30 days for a refund or exchange. To make a return please follow the instructions for returns given in the next section.
Orders may be cancelled by sending an email to us stating the order number, and your name. Credit / Debit cards will be refunded within approximately 5 working days.
You may cancel an order for services (personalisation) in the same way, within seven working days* of the date of purchase, unless the services (personalisation) has already begun. (*working days do not include Saturdays, Sundays and public holidays.)
Christmas Returns Policy
Our returns policy for Christmas will remain the same as our standard returns policy. This means we will be unable to refund personalised or embroidered items unless we have made an error, or the item is faulty.
The returns period for Christmas gifts will remain 30 days from the order date. To make a return please follow the returns instructions below.
Instructions for returns
Simply log in to your account and follow the returns procedure wizard.
Personalised / embroidered items cannot be refunded unless we have made an error, or the item is faulty. If goods are returned as detailed above, we will issue a full refund for the price paid for the item(s) excluding postage costs, or we can exchange the item(s) for a different size/colour if preferred.
Please Note: the product will be your responsibility until it reaches us - we therefore recommend you send the parcel using a service that insures you for the value of the goods. Please remember that personalised items cannot be returned unless faulty.
Our Mistakes / Faulty Items
If you need to return a FAULTY item, or an item received as a result of an error by us, we will be happy to pay for the item to be returned to us - in this event please log in to your account and follow the returns procedure wizard. Without this code we are unable to process your request.
Your Protection
Our After Sales Services will offer you even more peace of mind. These, along with the 30 day returns window, will complement your statutory rights which, together with your rights under any separate manufacturer's guarantee provided with the goods, remain unaffected.
Q: What laws protect me?
The Consumer Protection (Distance Selling) Regulations 2000 provides protection to consumers who buy goods over distance selling. Types of distance selling include: on the Internet or digital television; by mail order, including catalogue; and shopping by phone by fax. Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised, in the process of personalisation, or made to your specification; items such as personalised robes or towels with embroidery.
Q: What rights do I have?
The Consumer Protection (Distance Selling) Regulations 2000 states the following:
The consumer must be given clear information about the goods or services offered
After making a purchase the consumer must be sent confirmation
The consumer has a cooling-off period of 7 working days (we give 30)
New powers for local Trading Standards Departments and the OFT to protect consumers during distance buying
At Towelsrus.co.uk, we believe that the consumer should be offered the fullest protection possible under law. This means that we follow the rules set out by the UK Government ensuring that all our customers have a trouble free purchase.
More information
For more information on the Consumer Protection (Distance Selling) Regulations 2000, please visit the following web pages: Distance Selling (Mail Order, Telephone and Internet Shopping) URN No: 05/1712
DTI Consumer Information page
If you require any further information or need to talk with someone then please Contact Us.
Subscriptions
Is your delivery running late?
Due to extremely high volume in the delivery carrier network, there may be delays in receiving you order. We appreciate your patience.
We ask that you wait four additional business days beyond your Expected Delivery Date. If your package still has not arrived by that time, please contact us.
Didn't receive your order?
Please be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbour or an Office Manager, accepted delivery on your behalf.
How long will it take to receive my online order?
Our current delivery timeframe is within 7-10 business days. We ask for your understanding during this time as you may experience longer than normal timeframes to process and ship your order.
Where is the rest of my package?
To ensure your order arrives in a timely manner, we are shipping packages from different distribution centres. This means your package may arrive on different days from different carriers.
If you are missing an item, please look for an email from us to see if there are items coming in a separate shipment. If the missing item is not listed on your invoice, it is likely coming in another package.
Is it safe to order online?
We recently implemented additional safeguards in our distribution centres, including:
- Workstations and break areas have been re-organized to allow for a safe, 6-foot distance between associates.
- Cleaning and disinfecting multiple times a day.
- Readily available hand sanitizer, disinfectant wipes and tissues for prevention.
- Staggered shifts to limit the number of people in the building at one time, as well as additional breaks to allow for handwashing and sanitizing.
- Requesting each associate take their temperature daily before coming to work and asking any associate who feels ill or has a fever to stay home.
- A protocol in place for anyone who may develop symptoms while at work.
Shipping Rates & Charges
Cookie Policy
The Fine Print
Cookie Policy
Last updated August 2019
Just Add Water Box Ltd. (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website www.justaddwater.uk, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.
We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.
WHAT IS A COOKIE?
A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.
Cookies are used to enable certain features (e.g. logging in), to track site usage (e.g. analytics), to store your user settings (e.g. time zone, notification preferences), and to personalise your content (e.g. advertising, language).
Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (i.e. third parties) are called “third-party cookies” and can be used to track you on other websites that use the same third-party service.
USE OF COOKIES
A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.
TYPES OF COOKIES
The following types of cookies may be used when you visit the Site:
Advertising Cookies
Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
Analytics Cookies
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
Our Cookies
Our cookies are “first-party cookies” and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser but may affect the functionality of the Site.
Personalization Cookies
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
Security Cookies
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-Party Cookies
Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
CONTROL OF COOKIES
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
Android (Chrome)
Apple Safari
Blackberry
Google Chrome
Iphone or Ipad (Chrome)
Iphone or Ipad (Safari)
Microsoft Edge
Microsoft Internet Explorer
Mozilla Firefox
Opera
In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.
OTHER TRACKING TECHNOLOGIES
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
PRIVACY POLICY
For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy posted on the Site. This Cookie Policy is part of and is incorporated into our Privacy Policy. By using the Site, you agree to be bound by this Cookie Policy and our Privacy Policy.
CONTACT US
If you have questions or comments about this Cookie Policy, please contact us at:
Just Add Water Box Ltd
61 Bridge Street, Kington
Herefordshire HR5 3DJ
hello@justaddwater.uk
Privacy Policy
Last updated August 2019
Just Add Water Box Ltd. (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.justaddwater.uk and our mobile application, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site www.justaddwater.uk and our mobile application when you choose to participate in various activities related to the Site www.justaddwater.uk and our mobile application, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site www.justaddwater.uk and our mobile application.
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. [If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.]
Financial Data
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site www.justaddwater.uk and our mobile application. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processors, Amazon Payments, Paypal, Stripe,, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
Facebook Permissions
The Site www.justaddwater.uk and our mobile application may by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.
Data From Social Networks
User information from social networking sites, such as Facebook, Google+, Instagram, Pinterest, Twitter], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. [If you are using our mobile application, this information may also include the contact information of anyone you invite to use and/or join our mobile application.
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.
Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
Mobile Application Information
If you connect using our mobile application:
Geo-Location Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s [Bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,] and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Data. We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
Push Notifications. We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site www.justaddwater.uk and our mobile application to:
Administer sweepstakes, promotions, and contests.
Assist law enforcement and respond to subpoena.
Compile anonymous statistical data and analysis for use internally or with third parties.
Create and manage your account.
Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site and our mobile application to you.
Email you regarding your account or order.
Enable user-to-user communications.
Fulfil and manage purchases, orders, payments, and other transactions related to the Site and our mobile application.
Generate a personal profile about you to make future visits to the Site and our mobile application more personalized.
Increase the efficiency and operation of the Site and our mobile application
Monitor and analyse usage and trends to improve your experience with the Site and our mobile application
Notify you of updates to the Site and our mobile applications.
Offer new products, services, mobile applications, and/or recommendations to you.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Process payments and refunds.
Request feedback and contact you about your use of the Site and our mobile application.
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.
Send you a newsletter.
Solicit support for the Site and our mobile application.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Interactions with Other Users
If you interact with other users of the Site and our mobile application, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.
Online Postings
When you post comments, contributions, or other content to the Site or our mobile applications, your posts may be viewed by all users and may be publicly distributed outside the Site and our mobile application in perpetuity.
Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Site or our mobile application. These companies may use information about your visits to the Site and our mobile application and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Business Partners
We may share your information with our business partners to offer you certain products, services or promotions.
Offer Wall
Our mobile application may display a third-party hosted “offer wall.” Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for acceptance and completion of an advertisement offer. Such an offer wall may appear in our mobile application and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will leave our mobile application. A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account.
Social Media Contacts
If you connect to the Site or our mobile application through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.
Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Sale or Bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honour commitments we made in this Privacy Policy.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
TRACKING TECHNOLOGIES
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site and our mobile application to help customize the Site and our mobile application and improve your experience. When you access the Site or our mobile application, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the Site or our mobile application. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site and our mobile application to help customize the Site and our mobile application and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.
Internet-Based Advertising
Additionally, we may use third-party software to serve ads on the Site and our mobile application, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
Website Analytics
We may also partner with selected third-party vendors, such as Google Analytics, and others, to allow tracking technologies and remarketing services on the Site and our mobile application through the use of first party cookies and third-party cookies, to, among other things, analyse and track users’ use of the Site and our mobile application, determine the popularity of certain content and better understand online activity. By accessing the Site, our mobile application, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
THIRD-PARTY WEBSITES
The Site and our mobile application may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site or our mobile application, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site or our mobile application.
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data, we have collected from children under age 13, please contact us using the contact information provided below.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and our mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy. Most web browsers and some mobile operating systems and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we will respond to such DNT browser signals.
OPTIONS REGARDING YOUR INFORMATION
Account Information
You may at any time review or change the information in your account or terminate your account by:
Logging into your account settings and updating your account
Contacting us using the contact information provided below
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
Noting your preferences at the time you register your account with the Site or our mobile application.
Logging into your account settings and updating your preferences.
Contacting us using the contact information provided below.
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
CONTACT US
If you have questions or comments about this Privacy Policy, please contact us at:
Just Add Water Box Ltd
61 Bridge Street, Kington
Herefordshire HR5 3DJ
hello@justaddwater.uk
GDPR
What is GDPR?
GDPR stands for the General Data Protection Regulation. It's an EU legislation that is the framework for data protection across Europe. Companies must not only be compliant but demonstrate compliance, or face fines of up to 4% of annual global turnover or 20 million (much higher than the 500,000 fine imposed under the Data Protection Act 1998).
What does GDPR mean for me?
The GDPR gives individuals 8 key rights regarding data:
The right to be informed, about what data is being captured, and what it is used for.
The right of access, to the data a company holds on you. The company must provide this within 30 days of the request.
The right to rectification. If the data held is incorrect or incomplete, an individual can request rectification (verbally or in writing). Again, a company has 30 days to respond to this.
The right to erasure. Also known as the right to be forgotten. A right for individuals to have their personal data erased - within 30 days.
The right to restrict processing. Individuals can request restriction or suppression - which means that companies are permitted to store the personal data, but not use it.
The right to data portability. This allows individuals to obtain and reuse their personal data for their own purposes across different services.
The right to object. Individuals have the right to object to direct marketing (including profiling) and other forms of data processing (more info here).
Rights related to automated decision-making including profiling. Individuals have the right to object to automated decision making, including profiling.
These are the rights the GDPR brings to individuals, or you as a user or customer of websites and businesses.
What does it mean for businesses?
There are a number of steps that businesses have to take in preparation for GDPR as outlined by the ICO (the Information Commissioner's Office) here.
Just Add Water have followed and completed all of these steps.
Awareness. Making key decision makers aware of GDPR and the change in law.
Information they hold. Document the data that a company holds, where it came from, what it is used for etc.
Privacy information. Businesses must review their current privacy information and communicate it with those affected.
Individual rights. The 8 key rights as listed above - make sure there are procedures and processes in place to respond to any of the request’s individuals have the right to make (for example, deleting personal data).
Lawful basis for processing personal data. Identify the lawful basis for a business’s processing activity, document and update privacy notice to explain this. As explained in our privacy policy.
Consent. Review how the business seeks, records and manages consent. Refresh any existing consents if they don't meet the new standard.
Data breach. Have procedures in place to detect, report and investigate a personal data breach.
Children. Obtain parental or guardian consent for any data processing activity regarding children.
Data Protection Officers. Designate someone to take responsibility for data protection. Some businesses may be required to formally designate.
What has Just Add Water done?
Just Add Water have followed and completed all of the 12 steps outlined by the ICO in a great level of detail. Most of the steps we have taken are outlined in our privacy policy.
In addition to this, we have:
Conducted an information audit and documented our data processing procedures
We've looked at every piece of information we collect or store and identified our lawful basis for processing this information. We know exactly what data we collect, why it is stored, and how it is used. More information on this can be found in our privacy policy.
Trained every member of staff
Every member of staff throughout the entire company is aware of the changes and their responsibilities regarding data and the GDPR. We've made privacy and security an integral part of our training and work hard to keep every member of staff informed and up to date.
Published an internal data breach policy
Building on our staff training, we have policies and procedures to ensure we are equipped to deal with a data breach of any type or scale. Every member of staff is aware of what constitutes a data breach and what to do if one should occur.
Published a resource portal with information on GDPR for staff
We have a portal available to our staff with information about what Just Add Water has done for GDPR, along with documents and links for policies and further information.
Third party audit
As part of our information audit, we have audited each supplier that handles data on our behalf (as a data processor) in order to confirm that they are GDPR compliant. Any third parties that work on our behalf now and in the future must comply. We hold copies of any third parties data breach and privacy policies and will continue to audit our data processors regularly.
Individuals rights
We build our systems, processes and operations with data privacy in mind. We are, and always will be, compliant with regulations such as the GDPR. We are able to respond thoroughly and effectively to any requests that users make as per their rights as an individual under the GDPR.
Overall
We welcome the GDPR and the changes it brings. Keeping your data secure and operating in a safe, secure and transparent way is important to us - we ask our staff to treat all data as if it is their own. If you have any questions around our compliance to the GDPR or data security and privacy in general then get in touch with us via the contact us page or email: hello@justaddwater.uk
Disclaimer: Just Add Water published this guide based on information we have gathered about GDPR to help our customers understand the steps we have taken but it is in no way legal advice. For full information and help regarding the new regulations, please visit the Information Commissioner's Office (ICO) website here.
Terms & Conditions
Last updated August 2019
AGREEMENT TO TERMS
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Just Add Water (“we,” “us” or “our”), concerning your access to and use of the www.justaddwater.uk website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).
You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason.
We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.
It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms and Conditions prior to you using the Site.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.
The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
USER REPRESENTATIONS
By using the Site, you represent and warrant that:
(1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary.
(3) you have the legal capacity and you agree to comply with these Terms and Conditions.
(4) you are not under the age of 13.
(5) not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site.
(6) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise.
(7) you will not use the Site for any illegal or unauthorized purpose.
(8) your use of the Site will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
USER REGISTRATION
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:
systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
use a buying agent or purchasing agent to make purchases on the Site.
use the Site to advertise or offer to sell goods and services.
circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
engage in unauthorized framing of or linking to the Site.
trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
make improper use of our support services or submit false reports of abuse or misconduct.
engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
attempt to impersonate another user or person or use the username of another user.
sell or otherwise transfer your profile.
use any information obtained from the Site in order to harass, abuse, or harm another person.
use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavour or commercial enterprise.
decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
delete the copyright or other proprietary rights notice from any Content.
copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
use the Site in a manner inconsistent with any applicable laws or regulations.
